We were in Walmart the other day and saw this floor lamp that was an exact match for a table lamp we had. But..... there were none in stock. We asked a customer service rep to check if there were any at the store, and she cheerfully did and confirmed that there were none. She checked when another lamp would be shipped and told us there would be another shipment on Tuesday, and we would find the lamp in the store then.
We went back to Walmart on Tuesday, and there was the lamp.
Overall we are enjoying customer service and the people are friendly and helpful.